Beware, deception: masterful deceptions of window companies. Repair of windows from any manufacturer Typical scam scheme

Adjustment plastic structures

Unit Measurement.

Cost in rub.

Maintenance (Adjustment, lubrication of fittings, clamping, cleaning the seal) sash Windows

Maintenance (Adjustment, lubrication of fittings, clamping, cleaning the seal) door leaf

Adjusting sash window fittings

Adjusting door hinge fittings

Adjusting the geometry by wedging the window sash

Adjusting the geometry by wedging the door leaf

Adjustment entrance group(simple) (complex)

Adjusting the geometry by wedging the entrance leaf (simple) (complex)

Repair plastic structures

Unit Measurement.

Cost in rub.

Rebuilding fittings with sash removal

Installation of external clamps on swing sash with sash removal

Replacing the angular gear (Price depends on the hardware manufacturer)

Replacing scissors (Price depends on the manufacturer of the accessories)

Replacing the timing belt or traction (Price depends on the manufacturer of the accessories)

Installation of the strike plate (Price depends on the hardware manufacturer)

Hinge replacement (Price depends on the manufacturer and sash size)

Replacement of fittings (Price depends on the fittings manufacturer)

Modernization of fittings (Price depends on the fittings manufacturer)

Window modernization / doors

Unit

Cost in rub.

Supply valve

Inserting a sash into a blind part of a window

Large range of handles for PVC windows and doors. All color range

Installation of double-sided handle for PVC door

Installation of shell handle (aluminum)

Installing the shell handle (plastic)

Installing the opening limiter

Installing a child lock

Installation of a handle with a key (two types of handles with a lock, the price depends on the manufacturer)

Seal section

Brand and material

Color

Profile type/ Purpose

Life time

Price

Seals based on TPE(thermoelastopolymer)

OP-05-07, TPE

VEKA / universal

OP-04-R, TPE

White; Ivory; Light oak; Grey; Red tree; Brown; Black.

REXAU / narthex

OP-06-228, TPE

Grey; White

KBE/ universal

Seal section

Brand and material

Color

In three years, she opened three sales offices.

In 2007, the company created own production, having mastered the production of aluminum sliding structures, then aluminum doors and stained glass. Her partners are, . In Moscow, Window Factory has 15 sales points.

The company’s operating principle, as it itself has defined, is “sincere” service. This means that Window Factory strives to build human relationships with clients and bring only joy to the world.

What do consumers think about plastic windows?

What do consumers think about the PVC profiles that the Window Factory company uses in the windows supplied? You can find out about this in an article on our website.
It will also not be difficult to find on our website.
Customer reviews about plastic profiles Find Rehau at the link:

"Window Factory" has 6 certificates confirming quality:

• – certificate of conformity GOST No. ROSS RU. AB28. H07947;
• – certificate of conformity GOST No. ROSS RU. SL39. B00250;
• – sanitary-epidemiological conclusion No. 77. 01. 16. 229. P. 035027. 05. 07;
• – KBE greenline environmental certificate;
• – mandatory certificate of conformity of the Russian Federation No. C-DE. IB24. V. 00006;
• – conclusion of the chief state sanitary doctor for the city of Moscow No. 77.01.12.229.P.28241.12.4.

“Window Factory” at the “People’s Mark” award ceremony

In addition, the company received the “People's Brand N1 in Russia” award three times.

To improve the quality of products, the Window Factory company created SKS - an independent service control service.

SCS reports to the General Director. Each visit of the master is recorded on video, photo and in a written report. At the client's request, SCS representatives can come to him and supervise the installation. After installation is completed, SKS employees always call the client to find out about the quality of installation. SKS takes upon itself the elimination of problems that may arise in case of incorrect installation.

Production of the company

"Window Factory" has a very a wide range of products both made of plastic and wood, as well as various window structures and window sills, glazing balconies and loggias.

PVC products

Profile DECEUNINCK

The Window Factory company works with the following PVC profiles brands Deceuninck, KBE, Rehau:

– DECEUNINCK Bautek, 71 mm;

– DECEUNINCK Favorite, 71 mm;

– DECEUNINCK Eforte, 84 mm;

– DECEUNINCK SPACE, 76 mm;

– KVE-Etalon;

KVE-Etalon profile

– KVE-Expert +;

– KVE-Expert;

Photo 5 REHAU Euro Design

– REHAU Euro Design;

– REHAU Sib Design;

– FAVORITE SPACE – profile 76 mm wide, six-chamber double-glazed window, 3 seals, heat and sound insulation at the highest level.

Also the company "Window Factory" made from PVC:

• portals (unique sliding structures)
• plastic doors
• SmartBox™ III valves (perform climate control)

Tree

Wood profile Holz

The Window Factory company produces windows from oak, pine, larch, and meranti. The following profiles can be ordered:

–Holz. Windows made of three-layer timber 78 mm. The width of the double-glazed window is 36 mm;

–Holz +. Windows made of three-layer timber. The width of the double-glazed window is 40 mm. Design without glazing bead indoors, with aluminum trim on the street side;

–Holz +2. Single-chamber double-glazed window 39 mm. Increased sound insulation. Aluminum trim on the street side;

– Holz Eco. Double-chamber double-glazed window 38 mm. Standard bead;

– Holz Elite. Double-chamber double-glazed window 36 mm. The glass unit is closed with a glazing bead into the frame. The shape of the profile design is “velvet baguette;

– Holz Gut. New. Double-chamber double-glazed window 44 mm. Aluminum trim on the street side. The kit includes a DEVENTER seal. Rectangular profile. The fittings are hidden.

The company offers a wide selection of marble and granite window sills that will go well with wooden windows - natural with natural.

Glazing of balconies and loggias

The company offers “cold” and “warm” glazing of balconies and loggias. Read about these types of glazing on our website in articles and.

Insulation of balconies and loggias using technology THERMOTECK™ QUATTRO- special offer:

Balcony glazed by “Window Factory”

• insulation is carried out only with the help of a special material - polyurethane foam
• there will be no seams or cold bridges
• insulation width 40-60 mm
• reliable connection of the insulator (polyurethane foam) to the enclosing structures
• insulation material is lightweight, fireproof, environmentally friendly

In addition, the company offers glazing of cottages and window repairs.

Other products

Office partitions from “Window Factory”

"Window Factory" produces and installs various office partitions:

• aluminum
• with frosted glass
• all glass
• screens (partitions placed on the desks of office workers)
• sliding
• opaque

Curtains and blinds:

Curtains from “Window Factory”

roller blindsUNI. Mounted close to the windows. They look like part of a sash, allowing you to hang additional curtains;

horizontal blinds ISOLITE. The blinds are mounted close to the windows, which leaves the window sill free and allows for folding ventilation without unnecessary fuss. Isolite consists of aluminum plates 25 mm wide, which does not protect the room from direct sunlight.

Blinds from the company “Window Factory”

horizontal blinds ISOTRA. These blinds are made specifically for PVC windows. Aluminum plates (25 mm wide) are coated with enamel. Wide choice of colors. Possible stylization in light, dark, golden oak, mahogany. All components of these blinds are made in the Czech Republic. Service life is at least 10 years.

The Window Factory company produces stained glass windows for city apartments and cottages. The selection of stained glass windows is quite large, which is confirmed by the company’s catalogue.

For cottage owners who want to admire greenery all year round, the company offers the design and construction of winter gardens.

Prices

The price tag is still impressive - the company clearly does not work for people with modest incomes. For example, the cheapest PVC windows will cost about 12,350 rubles. But wooden windows start at RUB 23,644. For those who are looking a budget option this company will not work.

Interesting information:
It’s worth making a separate curtsy "Window Factory" website– it is very informative and bright, covering the entire range of services and products. It is convenient to search for the desired information - it was made, as they say, for people. For example, there is a blog that talks about new products and more. There is a section “Let’s get acquainted”, which talks about the company’s employees. The company's social media groups are constantly updated. We confirm this with a link to a funny video that the company recently posted.

– At the company’s production there are orange posters with the inscription: “I DO NOT ACCEPT MARRIAGE FROM OTHERS, I DO NOT PRODUCE MARRIAGE, I DO NOT TRANSFER MARRIAGE TO OTHERS.”

The plastic window market is a scam market. No, of course, there are conscientious and reliable companies, and there are quite a lot of them. But compared to the number of fly-by-night companies that appear every year closer to summer, they are in the minority. This means that it is necessary to exercise special vigilance and caution when working with window manufacturers and installers.

Watch the following videos to prove that we are not making this up.

These are the first three videos on YouTube for the query “plastic window scams”:

• Fraudsters left a pensioner from Kuibyshev without money and the promised plastic windows
• The scammer left gullible citizens without money and without windows

On the first page of the Yandex news feed for the same request, you can find information indicating that in the last three months alone, glazing scams have been uncovered in the following Russian cities:

• Nizhny Novgorod
• Astrakhan
• Rybinsk
• Ryazan
• Volgograd.

Please note again: we're talking about only about cases that have been solved to date.

Typical scheme of scammers:

• Start working by mentioning brands that inspire trust among customers. For example, say that the company produces translucent structures with a Rehau profile.
• Inform as many people as possible about incredibly large discounts in order to increase the flow of orders.
• Over time, develop a customer base sufficient to obtain the desired number Money(some scammers limit themselves to a dozen clients, others take large corporate orders, the amount of which amounts to hundreds of thousands of rubles).
• Receive prepayment or full payment under the contract from a large group of clients.
• Disappear.

In 2013, it became known that a company operating in Vladivostok under the well-known brand “Windows of Growth” had collapsed. The management disappeared without a trace, along with the advance payment received from clients for the installation of plastic windows. As it turned out during the investigation, the Moscow company had nothing to do with the company that borrowed its name. The scheme of the scammers was standard: first, an advance payment was collected from clients, then the employees fed them “breakfast”, promising that the installation would be completed soon, after which the company disappeared.

How to recognize an unscrupulous company

In fact, everything is not that difficult. Here are the main signs:

• The organizational and legal form is individual entrepreneur as the cheapest option.
• Work on the market for less than a year.
• Lack of a website and any information about the company on the Internet, including reviews.
• The offer is suspicious low prices, too big discounts.
• The desire to receive 100% prepayment under the glazing contract.
• Advertising on free websites, in newspapers in the “private advertisements” section.
• Lack of contact information, the manager insists on visiting the house.
• The company has an office, but it does not inspire confidence.
• The competence of the employees leaves much to be desired; they cannot answer specific questions.
• Lack of product quality certificates.
• Excessive warranty.

But some are more subtle...

The bulk of scammers are fly-by-night companies, but there are also companies that have been working on the market for quite a long time, deceiving clients over and over again, which the latter do not even suspect.

What profile are your windows made from?

If you think that the manager’s answer to this question will tell you everything about the quality of the window, you are very deeply mistaken.

In order to produce high-quality plastic window requires expensive modern equipment, special stands for setting up fittings and checking welds and, of course, qualified craftsmen. Only major manufacturer. The build quality is very difficult to determine by eye, so you should just ask the seller who the manufacturer is.

Little things are big problems

The quality of the fittings determines the convenience and service life of the window. The undisputed leaders in this segment are German manufacturers - Roto, Siegenia-Aubi, Maco. But even if a company offers reliable accessories, this does not mean that it does not save money.

In the vast majority of cases, cheap and low-quality windows do not have the following installed:

Opening limiter (comb)- allows you to fix the open sash in both the rotary and folding positions. In cheap models, even this is not installed, not to mention multi-stage micro-slot ventilation systems, valves and other devices.

Erroneous action blocker- allows you to fix the sash so that the window does not hang on the lower hinge if the handle of the open sash is switched to tilt mode. It not only provides convenience and guarantees long service life, but is also responsible for the safety of health and life (one day a heavy sash may fall out of the opening).

The strike plate is responsible for the tightness of the narthex; their number in one window cannot be less than four, otherwise there will be blowing from the window, and ice formation is also possible.

Aluminum handles. Quality handles are made from aluminum and then coated with plastic. Used in cheap windows plastic handles, which fail very quickly.

And there are also slopes

Which normally should be made from sandwich panels, and not from cheaper plastic ones. Fungus and mold do not form on such panels, and most importantly, they have improved thermal insulation.

Slope joints should not be sealed silicone sealant, which can come off in a month, but with liquid plastic, which, moreover, perfectly matches the panel in color.

But that's not all

How do you feel about your nervous system? Some window companies even offer quality windows, do not care at all about how much anxiety their customers will have to endure.

Common problems include:

• Missing deadlines without informing the client about it. Very often this situation arises: there is an agreement that a surveyor or installation team should arrive at a certain time. The client takes time off from work, waits, and the company simply forgets about the order, or the specialist appears with a long delay. And it’s good if the delay is only an hour or two. What if it’s six or eight?
• Rudeness of employees. Why is this also a hoax? Why not? If you contact any company and pay money, you have every reason to expect polite and attentive treatment, competent answers to all your questions. When they talk to you as if you are also guilty... the lie is obvious.
• Incorrect calculations. There are often cases when the customer is told one price when concluding a contract, but after installation it turns out that it is 20-30% higher. The fact is that many companies do not immediately include delivery and installation in the price. Despite the fact that the customer, without being notified of additional costs, has the right to defend his interests, few people want to waste time and effort going through the courts.

Need I say that when dealing with a normal company, such things will never happen?

How to find a guaranteed reliable company for installing plastic windows?

Well, for example, use

review database

On the Okna Media portal: this is the only Russian resource that contains the most full information about the window market.

Another a win-win- contact a company that has been around for a long time, has thousands of reviews from customers and occupies high positions in ratings. However, the choice is always yours.

Should I order windows from dealers? Why not. The main thing is to make sure that the company really is an official representative and has permission to use trademark. This is confirmed by the presence of an appropriate certificate certified by signature general director and the company seal, as well as certificates of conformity for products. As a rule, a list of official dealers is always presented on the company’s website; you can always clarify this information by calling the hotline.

What if there are no representatives of large companies in your city?

Then it is necessary to act in accordance with the following rules:

• Order windows from those companies that your friends recommend (it is advisable that the windows have been with them for 3-4 years, since some shortcomings in the installation and the design itself only appear after a certain time).
• If you don’t have such acquaintances, you need to contact a company that has been working on the market for more than two years. Or better yet, even longer.
• Do not hesitate to ask for a complete package of documents: certificate of registration in tax authorities, product certificates, contracts with the manufacturer. Particular attention should be paid to the last point: if the manager is not ready to provide contracts, there is a high probability that the windows are literally produced “in the basement,” which means their quality is guaranteed to be low.
• Find out who exactly will carry out the installation work and find out the qualifications of the craftsmen.
• Do not sign an agreement without thoroughly familiarizing yourself with the deadlines for its execution: they should not be the subject of a verbal agreement.