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Explanation of hot water supply in the housing and communal services receipt. Thermal energy is heating or hot water. What is hot water heating in the receipt?

Explanation of hot water supply in the housing and communal services receipt. Thermal energy is heating or hot water. What is hot water heating in the receipt?

Disputes between management and resource supply organizations about the procedure for calculating fees for provided utility resources are a frequent occurrence. They happen because each side interprets the law in such a way as to obtain the maximum benefit for itself.

Today we will talk about the dispute between the management company and the RSO on how to correctly calculate the amount of thermal energy used to heat the hot water supply.

Subject of dispute

The management and resource supply organizations entered into a heat supply agreement. RSO undertook to supply the UO with thermal energy and hot water, while the UO had to pay for these services and the coolant that was not returned to heating network heat supply organization. It seems that there is nothing unusual; in every subject of the Russian Federation, thousands of government entities enter into similar agreements with the Russian North Ossetia.

But in our case, the reason for disagreement was the management organization’s disagreement with how RSO calculates the amount of thermal energy used to heat water. UO believed that it was necessary to calculate according to the standard. The heat supply organization was sure that the amount of the fee should be calculated based on the readings of the metering devices.

Disagreements led to the fact that the management company did not pay for the supplied utility resources, accumulated debts to the RSO, and the heat supply organization had to go to court with a claim to collect the debt for the supplied utility resource.

Opinions of the arbitration and appeal courts

The first court to consider the case was the Arbitration Court of the Moscow Region. RSO insisted that the management organization must pay for the supplied resource according to meter readings. In response, the management company provided a counter-calculation of the debt, based on the application of calculation of payment for thermal energy used to heat water, in accordance with Decree of the Government of the Russian Federation dated May 6, 2011 No. 354. The figures that the RSO demanded were greater than those calculated by the UO.

The Arbitration Court of the Moscow Region decided to partially satisfy the claims of the RSO and recover from the management organization most of the amount demanded by the plaintiff as debt, penalties and payment of state fees for legal expenses. He explained that the heat supply organization calculates the fee incorrectly, so the management company must return the amount that will be obtained if the calculations are carried out correctly.

Although the requirements of the RSO were satisfied, it turned out that the court sided with the management organization, because it did not refuse to pay at all, but wanted to receive a correct calculation.

The heat supply organization was dissatisfied with this decision and filed an appeal with the Tenth Arbitration Court of Appeal, which overturned the decision of the Arbitration Court of the Moscow Region.

The Court of Appeal was guided by Art. 157 of the Housing Code of the Russian Federation and Federal Law No. 190-FZ of July 27, 2010, and proceeded from the need to determine the volume of thermal energy supplied for heating water during the disputed period according to the readings of a working meter previously installed for the subscriber, and not on the basis of the heating standard.

This time the management organization did not agree with the decision. She was confident that she was right and decided to appeal the case to the Arbitration Court of the Moscow District. But this court came to the defense of RSO and refused to satisfy the demands of the management organization, leaving the decision of the previous court in force.

The UO decided not to give up and filed a cassation appeal with the Supreme Court of the Russian Federation. In it, the UO referred to the incorrect application of the law and asked to cancel the said decisions of the courts of appeal and the district, leaving in force the decision of the Arbitration Court of the Moscow Region.

Representatives of the resource supplying organization objected to the satisfaction of the complaint, citing the legality and validity of the appealed decisions.

Arguments and decision of the Supreme Court of the Russian Federation

The Judicial Collegium of the RF Armed Forces checked the case materials, discussed the arguments set out in the cassation appeal, and decided to satisfy the complaint of the management organization, noting that previous courts did not take into account several provisions current legislation RF.

The organization of supply of thermal energy and hot water to the management organization through the connected network is carried out in order to provide utilities citizens living in MKD. Such relationships are subject to paragraphs. 10 clause 10 art. 4 Housing Code of the Russian Federation.

The amount of payment for utility services is calculated based on the volume of consumed utility resources. This volume is determined by readings from metering devices. If there is no PU, the amount of payment for utilities is calculated based on consumption standards approved by government authorities of the constituent entities of the Russian Federation.

This procedure does not contradict paragraph 1 of Art. 157 of the Housing Code of the Russian Federation, which provides for determining the volume of consumed CG according to the readings of metering devices, and only in their absence allows the application of CG consumption standards. The catch is that thermal energy is not included in the utilities consumed.

In the city where the participants in the proceedings were located, the standard for thermal energy consumption for hot water heating was established by decree of the head of the city of Podolsk dated December 21, 2004 No. 2707-p.

The heat supply organization did not provide evidence that the standard was declared invalid or no longer in force, therefore the courts of appeal and the district had no reason to be guided by the testimony of the ODPU when determining the volume of thermal energy used to heat water for the purpose of providing hot water supply services.

The Supreme Court of the Russian Federation noted that the Arbitration Court of the Moscow Region made a legal and reasonable decision, correctly interpreting the legislation. Therefore, the Supreme Court of the Russian Federation decided to uphold his decision, and cancel the decisions of the Tenth Arbitration Court of the Moscow Region and the decision of the Arbitration Court of the Moscow District.

Zubkov Sergey Vasilievich(11/28/2014 at 07:58:01)

Dear Elena. Clause 4 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved Decree of the Government of the Russian Federation dated May 6, 2011 N 354, provides for the provision of the following public services:

a) cold water supply, that is, cold water supply drinking water, served by centralized networks cold water supply and in-house engineering systems to a residential building (household), to residential and non-residential premises in apartment building, to the premises that are part of the common property in an apartment building, as well as to the water standpipe in the case where the apartment building or residential building (household) is not equipped with in-house cold water supply systems;

b) hot water supply, that is, supply hot water, supplied through centralized hot water supply networks and in-house engineering systems to a residential building (household), to residential and non-residential premises in an apartment building, as well as to premises that are part of the common property in an apartment building. In the absence of a centralized hot water supply, the supply of hot water to consumers in an apartment building is carried out by the contractor through the production and provision of public services for hot water supply using in-house engineering systems, including equipment that is part of the common property of the owners of premises in the apartment building (if such equipment is available);

c) drainage, that is, the removal of domestic wastewater from a residential building (household), from residential and non-residential premises in an apartment building through centralized drainage networks and in-house engineering systems;

d) electricity supply, that is, supply electrical energy, supplied via centralized power supply networks and intra-building engineering systems to a residential building (household), to residential and non-residential premises in an apartment building, as well as to premises that are part of the common property in an apartment building;

e) gas supply, that is, the supply of gas supplied through centralized gas supply networks and in-house engineering systems to a residential building (household), to residential and non-residential premises in an apartment building, to premises that are part of the common property in an apartment building, as well as sale domestic gas in cylinders;

f) heating, that is, the supply of thermal energy through centralized heating networks and in-house engineering heating systems, ensuring the maintenance in a residential building, residential and non-residential premises in an apartment building, in premises that are part of the common property in an apartment building, the air temperature specified in paragraph 15 of Appendix No. 1 to these Rules, as well as the sale solid fuel in the presence of stove heating.

There is no such service as water heating. You pay for heating. A communal resource - water, naturally must be hot.

Several years ago we had a similar story with charging a separate fee for heating. There were protests from the prosecutor, a long trial, and finally it was canceled precisely on the grounds of the lack of such a public service.

Good luck. My answer is your feedback.

Hot water supply (DHW) is a round-the-clock supply of hot water to the consumer of appropriate quality, supplied in the required volumes through the connected network to the residential premises.

Requirements (standards) for the quality of hot water are determined by Russian Government Decree No. 354:

  • The temperature of hot water at the point of analysis must be at least 60 degrees. (For open systems centralized heating, at least 50 degrees. For closed systems, no more than 75 degrees)
  • The total hot water shutdown time is 8 hours (total) for 1 month
  • The total time of DHW shutdown is 4 hours at a time, in case of an accident on a dead-end main - 24 hours.
  • The maximum period for carrying out preventive work in summer season– 14 days
  • The composition of the water must comply sanitary standards SanPiN 2.1.4.2496-09
  • The permissible deviation in the temperature of hot water at the point of water collection at night (from 0.00 to 5.00 hours) is no more than 5 °C
  • The permissible deviation in the temperature of hot water at the point of water collection during the daytime (from 5.00 to 00.00 hours) is no more than 3 °C
  • Pressure in the hot water supply system at the point of analysis - from 0.03 MPa (0.3 kgf/sq. cm) to 0.45 MPa (4.5 kgf/sq. cm)

For every 3 °C deviation from the permissible deviations in hot water temperature, the amount of payment for utility services for the billing period in which the specified deviation occurred is reduced by 0.1 percent of the payment amount. For each hour of hot water supply, the temperature of which at the point of collection is below 40 °C, in total during the billing period, payment for consumed water is made at the rate for cold water.

If the pressure differs from the established one by no more than 25 percent, the amount of payment for utility services for the specified billing period is reduced by 0.1 percent of the payment amount.
If the pressure differs from the established one by more than 25 percent, the amount of payment for utility services is reduced by the amount of the fee calculated in total for each day the utility service is provided of inadequate quality.

Types of DHW systems:

  • Central. Water is heated at thermal substations (CHS) and from them, using pipelines, it is supplied to consumers.
  • Autonomous. To achieve the necessary temperature regime install special heating devices - boilers, storage boilers or geysers. This type of DHW organization is intended for small area premises - apartments or houses.

Designations (decoding) in housing and communal services receipts:

  • DHW KPU— hot water is metered using an apartment meter
  • DHW DPU— hot water is metered using a common household meter
  • ODPU DHW- general household hot water meter

Calculation of the amount of payment for utility services for hot water supply is carried out according to:

  • General house metering devices and depends on the number of residents registered in the apartment
  • Apartment metering devices (hot water meters)

Muscovites began to receive new receipts for housing and communal services. After the tariff increase and the appearance of contributions for major repairs, payments increased by at least 1 thousand rubles. Gazeta.Ru tells you what you need to know to try to save money.


“Often, active citizens who check their bills manage to reduce the amounts billed even by half. Inflated bills occur due to the fact that they include services that are not provided, and the volume of services provided is exceeded,” says Mikhail Anshakov, Chairman of the Society for the Protection of Consumer Rights.

How to detect deception

“The more detailed the invoice is, the easier it is to understand how reasonable the payments are.

If there are few lines, the purpose of payments is not disclosed in detail - this is the first reason for suspicion. Typically, the management company deliberately does not disclose the purpose of payments.

For example, if in one line it is written “for general house needs” without explaining what exactly this includes, the amount may be inflated and include services not provided,” warns Valery Novikov, head of the legal support department of the NP Housing and Communal Services Control.

It is worth paying attention to the total amount: if it differs from what it was a month earlier, it is better to carefully check the entire account.

“There are planned increases, we need to keep an eye on them. If there are no such increases, and the payment has become more expensive, you should carefully recalculate it,” says the expert.

Moreover, after the tariff increase (remember, they were raised on July 1), the bill should be checked especially carefully. Management companies and utility suppliers can inflate bills under the guise of a planned increase.

“It happens, for example, that the standards are raised, the same amount is prescribed twice - as a result, the payment is doubled,” says Sergei Vasiliev, chairman of the Moskontrol movement.

What do we pay for

The payment usually consists of a series of mysterious abbreviations, and each region may introduce its own abbreviations. There are several generally accepted ones:

HVS DPU- cold water supply (cold water) via household metering devices. If the KPU is indicated, it means that you pay for water using your apartment meter.

DHW DPU- hot water supply ( hot water) on household metering devices.

Cold water for domestic hot water- cold water supply for hot water supply. That is, the cold water that goes for heating is given in another line the price for the heating itself. By adding them up, you get the final price of hot water.

Drainage- water disposal (sewage), used cold and hot water.

Heating basic pl.- heating of the main area.

Sod. and rem. zhp(or soda. and repair. residential) - maintenance and repair of living space. These are services provided by an apartment building management company for the maintenance and ongoing repairs of common property in an apartment building. That is, if you have this line, it is assumed that order is maintained in your entrance and everything is working. This line may include various services (in-house maintenance engineering equipment, cleaning, Maintenance, garbage removal, concierge services, etc.), if they are not listed in the payment slip, you can contact the Criminal Code for clarification.

In this case, the amount and services included in the receipt must be approved by the decision of the residents themselves at the meeting.

There are also services that citizens do not actually use: for example, paying for an antenna and radio point. They can be waived individually by contacting the Criminal Code with a request to exclude these items from the general account.

Counter or standard

Amounts for individual consumption (utilities used in the apartment) and for general house needs (GN; for example, expenses for heating and lighting of the entrance) in the payment order must be posted in different columns.

There are cases when the amount of payment for the use of utilities per person per person exceeded the amount of individual consumption in apartments.

This can happen when payments to ODN are calculated not according to meters, but according to standards (with an increasing factor due to the lack of a meter). To reduce costs, owners must vote at a meeting to install meters. They are installed by resource supply organizations.

Previously, Gazeta.Ru wrote that resource supply organizations often sabotage the installation of meters, since the standards bring them much more income.

If such a problem is discovered, you need to contact the Housing Inspectorate.

Pay attention to square meters and number of residents

You should check whether the area of ​​the apartment is indicated correctly on the payment slip. Based on square meter heating and payments for major repairs are charged. Regional authorities allocate subsidies that compensate for part of the payments, but they are valid only within the limits social norm(in Moscow this is 33 sq. m for one person, 42 sq. m for two), explains Valery Novikov. You will have to pay for housing surpluses.

Also, do not rush to register new residents. The more people there are, the more expensive it will be, for example, for water (if meters are not installed). If one of those registered in the apartment for a long time does not live in it, then a recalculation can be achieved. You just need to prove your absence - for example, bring a certificate from the management company from your real place of residence. The same applies to summer residence at the dacha and long business trips: if the appropriate documents are available, the management company is obliged to recalculate.

New line - major repairs

Calculate how much you should pay for new service, Just. In Moscow, the monthly fee is 15 rubles. per sq. m. The new line appeared in the capital in July and has already caused a wave of discontent.

Earlier, Gazeta.Ru wrote that Muscovites want to conclude an agreement with the Overhaul Fund on their own terms and demand that a number of essential points be taken into account in the agreement. However, so far the practice is not in favor of residents.

You also need to remember that if more than 10% of a family’s income is spent on paying for housing and communal services in Moscow, you can receive government support in the form of subsidies.

In this case, you must contact the regional department of housing subsidies, presenting a certificate of income and a certificate of ownership. At the same time, there should be no excess living space: the established standards are 33 square meters. m per person, 42 sq. m - for two.

What to do if the bill is too high

If it turns out that the bill is overestimated, you must file a complaint with management company. If she does not answer, you can file a complaint with the Housing Inspectorate (you can also write there immediately, without waiting for a response from the Criminal Code). You can also contact your regional tariff commission.

“The housing inspectorate can be asked to conduct an inspection, on the basis of which a recalculation will be made. If it turns out that the payments were overestimated, then citizens will receive the difference, which will be charged towards future payments,” Novikov explained.

In general, so far the practice of resolving such disputes is in favor of consumers, experts say.

The main thing is to achieve your goal; it’s easier for most to give up if it turns out that they have to pay a hundred rubles more, and such impunity only encourages abuse,” Anshakov warns.

The main advantage of a direct-flow water supply system compared to a circulating water supply system is its simplicity. There are no water coolers, circulating water pumping stations, additional pipe networks or other structures. If there is no need to purify industrial waste water, then the entire cold water supply system will consist of a pumping station and a system of supply and discharge pipelines. The advantage of a recycling water supply system is that a significantly smaller amount of water is supplied from the source than with a direct-flow system; this amount of water should only compensate for its losses from evaporation and carryover of droplets by the wind from the coolers and the water consumption for blowing cold water, which depends on the quality of the added water and the method of processing it. As a rule, the amount of water added to the system does not exceed 5% of the circulating water flow. With recycling water supply, the diameter of water pipelines, and therefore their cost, are significantly reduced, the size and cost of water intake structures are reduced and pumping stations first rise, the energy consumption required to supply water to the enterprise territory, it becomes possible to use sources with a small water flow rate for industrial water supply, the cost is noticeably reduced treatment facilities for additional water. With a recirculating system, much less waste water is discharged into the reservoir than with a direct-flow system. In this regard, the task of protecting water bodies from pollution is simplified. wastewater, the size and cost of treatment facilities and pipelines that discharge waste and treated water are reduced.

Hvs on the receipt what is it

It is unacceptable to change the names of these services, although some regional housing and communal services arbitrarily enter into their payment receipts such lines as “DHW heating”, “DHW replenishment” or “DHW and hot water drainage”. It is not at all necessary for the consumer to know how much it costs to heat water; what is important to him is the final amount that is presented for payment.

Is it legal to pay for water heating using a receipt in 2020?

If the legality of the additional line “water heating” in receipts is in question, in order not to overpay for heating, it is recommended to first contact the Criminal Code with a request to explain what this item means. Appearances new line in the receipt is legal only on the basis of the decision of the owner of the apartment building premises. In the absence of such a decision, you should write a complaint to the State Housing Inspectorate. After filing a complaint with the Criminal Code, you must be provided with an answer with explanations within thirty days. If you refuse to justify why such a service is indicated in the receipt, you should file a complaint with the prosecutor's office with a claim in court. IN in this case, if you have already paid the amount indicated in the receipt, the basis for the claim will be Article 395 of the Civil Code of the Russian Federation. If a refund is not required, but you must pay for services that are not provided to you, file a claim to exclude the “water heating” line. In this case, it is worth referring to Article 16 of the Law “On Protection of Consumer Rights”.

What is DHW in the receipt?

It turns out to be a vicious circle - many residents often do not pay for hot water due to its low temperature or refuse this service altogether, switching to heating water with electric boilers. And heating network enterprises cannot produce renovation work, because the population's debt to pay does not give them an influx Money.

Is it legal to pay for hot water supply (hot water supply) in the receipt is divided into 2 payment points: 1 - water supply (I have 331 rubles); 2 - heating it (1100 rubles)

· the cost of thermal energy losses in pipelines in the area from the facilities where hot water is prepared, including from central heating points, including the maintenance of central heating points, to the point on the border of the operational responsibility of the subscriber and the regulated organization in the event that such losses do not taken into account when setting tariffs for thermal energy;

What is hot water supply, hot water supply and sewerage in housing and communal services receipts

List of services that residents must pay for apartment buildings, is clearly defined by Article 154 of the main industry document - the Housing Code. Homeowners and tenants are required to pay for housing maintenance and repairs. In addition, their responsibility includes payment for services:

What is cold water for hot water in the receipt

The cold water component is the volume cold water(HVS) for hot water supply needs. If there are individual metering devices (meters), this component is determined - according to the readings of the hot water meter (DHW), in the absence individual device accounting - according to the standard, i.e. 3.5 cubic meters per 1 person. per month.

What does the abbreviation HVS DPU mean?

The nuance is that if accounting is kept by an enterprise, then it will blame all kinds of losses in water and its temperature (for example, breakthroughs, leaks) on consumers, and they will pay for it. If a house has a communal meter installed, then residents will pay for the water and heat supplied to the house.

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